FAQs
Many problems can be swiftly resolved. Please do check out the list of answers on this page.
A set of diagnostic pages are available here which will allow you to test if you have the appropriate media player (Windows Media installed) and to check the player can receive video.
If you do have a problem, you can email technical support at any time at support@twofour.co.uk
What are the System Requirements?
No special software or plugin is required to view the broadcast. However, you do require an Internet connection, a compatible web browser and a Windows Media player.
Operating System
- Microsoft Windows 2000, XP or Vista; or
- Apple Mac OS X
Web Browser
- Microsoft Internet Explorer, version 5.5 or later (on Microsoft Windows only); or
- Mozilla Firefox, version 1.0 or later, and browsers based on Mozilla version 1.0 or later; or
- Apple Safari, version 1.0 and above
Please ensure you have cookies and JavaScript enabled.
We strongly suggest that you update to the latest version of your chosen browser. These browsers are available to download from the Microsoft, Mozilla, and Apple websites.
Multimedia Player
- WindowsMedia Player for Microsoft Windows, version 8.0 or later; or
- WindowsMedia Player for Mac OS X, version 9.0 or later; or
- Flip4Mac for Mac OS X
We strongly suggest that you update to the latest version of the Windows Media player. These can be downloaded for free from the Microsoft or Flip4Mac websites.
Internet Explorer users should allow the their preferred media player's ActiveX control to be displayed. Netscape and Mozilla users have two options:
- Install the Mozilla ActiveX plugin and enable it for WindowsMedia. This allows for the WindowsMedia ActiveX control to be displayed in Mozilla-based browsers.
- Use Netscape, version 7.1 or later, as, by default, this already has support for the WindowsMedia Player using the ActiveX plugin described above.
In the WindowsMedia player's options, on the 'Security tab', check that 'Run Script commands when present' and 'Run script commands and rich media streams when the Player is embedded in a Web page' are selected.
Hardware Requirements
For Microsoft Windows users:
- Pentium II 300 MHz;
- 128 MB RAM;
- 16-bit PCI Sound card - e.g. SoundBlaster 16 PCI;
- 16Mbyte 64bit AGP Video adapter - e.g. ATI Xpert98 or equivalent;
Internet Firewall and Connectivity
If you have a firewall and have not watched streaming content before, please ask your Network Administrator if the firewall will allow it.
Some firewalls may also prevent ActiveX controls from being displayed in web pages. Please ensure that your firewall allows the WindowsMedia ActiveX control.
I can see the video, but cannot hear anything
As the video and audio are sent in the same data stream, the most likely points to check are:
- does your computer have a sound card?
- are your loudspeakers turned on and turned up?
- can you hear other sound files now?
Check you have the latest version of your media player. It may be that your connection is slow, or very busy.
I am watching on broadband/in my office, but I still have poor quality
Good quality audio and video results from a fast internet connection to your computer. Even if you have a fast office internet circuit, if the connection is shared you may be receiving a slow connection speed.
You can check your connection speed here. Please look for the category "bandwidth" which is at the very bottom of the list. You will need at least 30 kbps and ideally more, to watch the video.
Lastly, please do not hesitate to email us or call us on 01752 727424 if you have any questions at all about watching this video. We will be pleased to help.